Library users can request both on shelf and out on loan books through the automated library system on the library website. After receiving book requests, library staff will bring the on shelf books to the borrowing and return service point on the second floor. Requestors will then be contacted to collect the books within 5 days or the books will be returned to the shelves.

If the requested books are out on loan, requestors will be informed by e-mail once the requested books are returned and will be kept on hold for 5 days. If the books are not collected within 5 days, the system will automatically cancel the reservation.